FAQ

1. Category Navigation: If navigating by categories, you can find out the specific products. Drop down cateogry option will give to find more specific subcategory options.
2. Shop Search : Product search engine shows option to narrow down the product search by category. Customer can search entire shop or specific category. Simply input short word, and enjoy the easy way of finding the products.
3. Product filtering: In each category page we have more option to filter the product by subcategory, price range, brands, colors and other product options.
4. Shop By Brand: Products be listed by Brands, so customer can easily find the products by specific brands.

How to Order: 

1. “Sign in” with your e-mail I.D and password. Guest shopping is also possible. But for better offer and promotions from https://gokoco.com/shop/, please be with us as a member. So that we can give you best offers notifications.
2. Add to Cart: Find out the items you want to buy, and enter the quantity you want to take. Then, press “Add to Cart” button and your choosing items go to your shopping bag.
3. Shopping Cart: After adding all items, you can edit your shopping list at “Shopping Cart”, changing quantity or deleting some items. “Edit Item Option” button can change the quantity. After changing quantity, you must press “apply” button.
4. Checkout: Press the “Check Out” button, your order is made.
5. Coupon and Point: When Check out, you see coupons and or points you can use. Choose how much you spend for the order.
6. Shipping method: If you choose shipping country, you can check possible shipping methods to your country and you can also check different shipping fee by different shipping options. If you choose shipping methods and your total payment amount is determined.
7. Billing Address: If Billing Address is same as shipping address, then check “Yes”, if checking “No”, please fill in your billing address. After finishing it, press “continue”.
8. Shipping Address: We usually shipping the items to billing address. In case if you shipping address different from billing address them fill in all blank about shipping information, and remember not to empty required field. When you finish it, you can see the shipping price calculated based on the country you like ship the items then press “ continue” button.
9. Payment:
   – Paypal Account: If you have paypal account, enter Paypal I.D and password and press “Check Out”
   – Credit Card User: If you use credit card or debit card, then choose button “Pay with a debit or credit card, or Paypal Credit”.
   Fiil in all required information and press “Pay”, then all process are finished.
10. Payment Failed or close the Paypal page: If you failed payment or accidentally close the payment page, you go to “My Account” and check order History with order number, date and all status. Simply click order number your want to pay, and press “Proceed Check Out” button.

    Customers can enjoy special offers, cheap pricing, unexpected gift, free coupons, and plenty more. Keep watching our promotions emails and website for more details.

We accepts major international credit cards including Visa, Master, American Express. Customers’ bill page is run by Paypal payment module which is the most reliable payment method currently. GOKOKO guarantees that we only require ordered amount including shipping cost and there is no additional charges that our customers pay.

1. Paypal Account holders – Payment page is redirected to Paypal Webpage and you simply enter Paypal I.D and password and click “pay”. Paypal will show if payment is O.K or not, and you come back to our page and check your order status.
2. Credit or Debit Card User – If you proceed the payment, page will be redirected to Paypal Webpage. You choose the button “Pay with a debit or credit card, or Paypal Credit” on right side of window. Fiil in all required information and press “Pay”, then all process are finished.

If payment failure is incurred, you come back to Order page. Webpage, and go to “My account” to check your order history. From the your order list, you click the failed order and proceed payment again.

• All parcels from are shipped out from our Store with in 3 working days.
• Shipping cost is calculated as per the distance from New York.
• Every ordered items is normally shipped out within 24 hours from receiving your order
• In stock items are normally shipped out within 12 hours from receiving your order
• If any issues relating shipping delay occur, we inform customers of what happened and what we are going to do within 24 hours
• P.O. Box, APO, FPO, and DPO are not able to use for shipping address

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.